Privacy Policy for Samudra Kraft

This Privacy Policy describes how Samudra Kraft collects, uses, processes, and protects your personal information when you interact with our online platform, engage with our services, or visit our physical location. At Samudra Kraft, located at 34B, Vishwa Towers, Bandra-Kurla Complex Road, Floor 7, Mumbai, Maharashtra, 400051, India, we are committed to ensuring the privacy and security of your personal data.

Information We Collect

We collect various types of information to provide and improve our automotive customization services. This includes:

• Personal Identification Information: This may include your name, address, email address, phone number, vehicle registration details, and payment information when you make an inquiry, engage our services (such as performance tuning, aesthetic modifications, interior bespoke work, advanced audio-visual installations, paint and bodywork customization, engine swaps, suspension upgrades, brake system enhancements, turbo/supercharger installations, custom exhaust systems, lighting modifications, detailing services, wheel and tire upgrades, or vehicle wrapping), or schedule an appointment.
• Vehicle Information: Details about your vehicle, such as make, model, year, VIN (Vehicle Identification Number), and specific customization preferences or service history related to work we perform.
• Communication Data: Records of your interactions with us, including emails, phone calls, and messages through our website or social media channels.
• Website Usage Data: Information about how you use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of visits. This helps us understand how our site is used and improve its functionality.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide our automotive customization services, including performance tuning, aesthetic modifications, and other related offerings, and to fulfill your requests.
• To process your transactions and manage your orders and services.
• To communicate with you regarding your inquiries, appointments, and service updates.
• To improve our services, website, and customer experience.
• To send you marketing and promotional communications about our services, special offers, or industry news, where you have consented to receive them.
• To comply with legal obligations and enforce our terms and conditions.
• For internal record-keeping and administrative purposes.

How We Share Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, or marketing agencies. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at the details provided below.

Cookies

Our online platform may use "cookies" to enhance your experience. Cookies are small files placed on your hard drive for record-keeping purposes and to track information about how you use our site. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, doing so may affect the functionality of some parts of the site.

Links to Other Websites

Our online platform may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to This Privacy Policy

Samudra Kraft reserves the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us

If you have any questions about this Privacy Policy, the practices of our site, or your dealings with Samudra Kraft, please contact us at:

Samudra Kraft

34B, Vishwa Towers,

Bandra-Kurla Complex Road,

Floor 7,

Mumbai, Maharashtra, 400051,

India.